Privacy Policy
Who is Wound Wellbeing?
Wound Wellbeing is a Healthcare Business, founded by Ines Sadoc Pereira, registered in December 2024, in the UK, with the aim to Improve Client’s Lives.
Based in Aberdeenshire, services can be provided across Aberdeen, London (UK) and Lisbon (Portugal), with in person and online modalities available.
As the founder of Wound Wellbeing, Ines Sadoc Pereira is the Data Collector and Controller responsible for all your personal information collected through any email, website, social media or other forms of contact you might have with Wound Wellbeing, and the services provided by Wound Wellbeing.
When purchasing any services or products from Wound Wellbeing, the data collector and controller will keep only details mentioned during the interaction you had with Wound Wellbeing.
You can unsubscribe or opt out from your details being kept, in a secure online format, by Wound Wellbeing. You can do this by unsubscribing or opting out at any time, by selecting the appropriate unsubscribe button, by email or by contacting Wound Wellbeing on the mobile business number.
What personal information do Wound Wellbeing collect and why?
Information you provide voluntarily
This information can be obtained via subscription, direct message, email or when filling any forms that relate to Wound Wellbeing products or services.
Usually, the details collected refer to your name, title, company, address, post code, telephone number or email address. Further details might be collected such as profession, gender, ethnic group, hobbies, etc., but these will always be discriminated for you, so that you can voluntarily share them with Wound Wellbeing, but in an informed way. Again, you will be able to unsubscribe or opt out at any moment, by email or by contacting Wound Wellbeing on the mobile business number.
Information is collected in order to:
Verify your identity when required;
Improve our services;
Future email or phone contacts in relation to the products or services you have purchased;
Supply further information about new products or services provided by Wound Wellbeing;
Periodical promotional emails;
Contact for possible market research purposes, related to feedback about the products or services you have acquired or might acquire from Wound Wellbeing;
Any other purposes that will be stated when you fill in any forms or information online, social media, or other interactions you might have with Wound Wellbeing.
Information we collect automatically
When you visit the websites www.woundwellbeing.com and https://fromskintoscarcare.com we may gather information from the device you have utilised, always under UK GDPR regulations.
Information collected may include, but not restricted to, your IP address, device type, unique device identification numbers, browser - type, broad geographic location (depending on your location protection settings) and other technical information.
We may also collect information on how you have interacted with the websites, mentioned above, including which pages you have accessed, and links you have clicked on.
This information is utilised to understand how visitors to the websites, mentioned above, use the websites, how they interact with the content, and where they are coming from. This will allow for future website improvements. This information is only used for internal analytic reviews and won’t be shared with any third parties, without your explicit consent.
Customers, suppliers and other business partners
If you are currently or a possible future customer, supplier or business partner, or a representative of any of the above, we may collect and use your following personal information:
Name, Date of birth.
Business address, delivery address, including post code; phone number, email address.
Job title, position, employer, company registration number or other information related to your profession or business.
Financial details and National identifiers, for invoice and receipt purposes only
Purchase history you had exclusively with Wound Wellbeing.
Any other information you choose to provide to us, for business purposes only.
IP address or other information collected when you visit both websites, mentioned above.
We collect and use this information for:
Verifying your identity when required;
Business relationship management with Wound Wellbeing;
Invoicing and Receipt purposes;
To manage enquiries, complaints or claims that may arise when doing business with Wound Wellbeing;
For direct marketing, advertising and public relations purposes between you and Wound Wellbeing;
To inform you about important changes or additions to Wound Wellbeing products or services;
To comply with legal requirements and regulations, under the Scottish Law;
To improve business relationships and how Wound Wellbeing interacts, and provides services to clients.
To investigate violations of the Scottish Law or breaches to contracts in place between you, your employer and Wound Wellbeing.
Who do we share your personal information with?
We will only disclose your information if legally or contractually required.
Or, in case it is requested by a law enforcement body, regulatory, government agency or Court.
Otherwise, consent will be obtained prior to any disclosure.
If you have any questions or concerns please contact the Data Collector and Controller, in writing and send the email to info@woundwellbeing.com.
How do we keep your personal information secure?
We use appropriate technical and organizational measures to protect personal information that we collect and process about you. The measures we use are designed to provide an appropriate level of security to the risk of processing your personal information.
Data retention
We only keep your information for the duration of the subscription, contract, service provision or ongoing business.
When your relationship with us has been terminated, the information will be deleted and only information that is legally required to be kept, will be securely kept and deleted as per Scottish Law and UK GDPR regulations.
Whenever your personal information is collected, based on your consent, you can notify us of your decision to withdraw your consent, and we will delete your information upon your request. These won’t occur if we are permitted (or required) to retain it under any applicable data protection law. Further, withdrawing your consent will not impact our use of your personal information collected for other purposes, when based on a different legal ground, such as where we have a legal obligation to retain this information.
Your Data Protection Rights
Your rights related to your personal information are governed by the legal frameworks currently in place in Scotland, UK.
Generally speaking you have the following rights:
Right to access your personal data;
Right to rectify your personal data:
Right to erasure your personal data ( unless there are valid grounds that justify us keeping your data, based on the current Scottish Law);
Right to restrict processing of your personal data ( in certain circumstances);
Right to data portability;
Right to object processing of your personal data;
Right to opt out of marketing communications or sales communications;
Right to withdraw your consent (note that withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent);
Non – Discrimination;
Right to file a complaint.
If you would like to exercise any of the above rights, please contact us via email on info@woundwellbeing.com.
We will respond to all requests in accordance with Scottish Law and UK GDPR.
We will respond within a reasonable timeframe, taking into consideration business working hours, bank holidays, sickness, etc.
Please note that when exercising your rights, the law may also require (or permit) us to balance your rights and your request to exercise them, against our rights and obligations to use your personal information, as well as against the rights and freedoms of others.
Selling your Data
Wound Wellbeing will never sell your Data.
Deleting Data
Wound Wellbeing will keep your data, unless stated otherwise for 10 years, if related to healthcare services.
Your Data will be deleted, if you purchased a product or a non-healthcare related service or event, after 2 years.
Children’s Privacy Policy
Wound Wellbeing won’t collect or process information for under 18’s.
Wound Wellbeing acknowledges the legislation for above 16’s in Scotland, but will treat an individual as an adult only from 18 years of age.
Google Maps
Our Websites may include Google Maps features and content. Google Maps features and content is subject to the then-current versions of Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html and Google Privacy Policy at https://www.google.com/policies/privacy/.
Updates to this Policy
This policy will be reviewed if there are substantial changes to its content, any legal or business requirements.
If a new version if launched it will be explicit on this document.
How to contact us:
Use email address info@woundwellbeing.com.
GDPR statement
On May 25th, 2018, the General Data Protection Regulation (GDPR) came into effect across the European Union (EU) and it is still effective in the UK. This impacts any organisation that processes personal data of EU individuals.
GDPR represents the data privacy rights of EU individuals.
Wound Wellbeing is committed to comply with these regulations.
If you have any queries, email info@woundwellbeing.com.